Privacy Policy

At W & D Candles, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you interact with our website, purchase products, or otherwise engage with our business.

1. What Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Billing and delivery address
Payment details (processed securely via third-party providers)
Purchase history
Any other information you provide through our website or customer service channels

We also collect non-personal data such as IP address, browser type, and website usage statistics to improve user experience.

2. How We Collect Your Information

We collect your personal information through:

Online purchases and checkout forms
Newsletter or email list subscriptions
Contact forms and customer service enquiries
Cookies and analytics tools (such as Google Analytics) when you browse our website

3. Why We Collect Your Information

We collect, use, and disclose your personal information to:

Process and fulfil your orders
Communicate with you about your order, delivery, or enquiries
Send you marketing materials (only if you have opted in)
Improve our website and customer experience
Comply with legal obligations

4. Disclosure of Your Information

We do not sell your personal information. However, we may disclose your information to third parties, including:

Payment gateways (e.g. Stripe, PayPal)
Shipping and courier partners
IT service providers and website hosts
Marketing platforms (e.g. email marketing services)
Professional advisers or as required by law

All third-party providers we work with are required to protect your personal information in accordance with privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes the use of secure servers, firewalls, SSL encryption and restricted access to personal data.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. If you would like to do so, please contact us using the details provided below.

7. Opting Out

If you no longer wish to receive marketing emails from us, you may opt out by clicking the “unsubscribe” link in our emails or contacting us directly.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences via your browser settings. We may also use website analytics tools to gather insights into user behaviour, which helps us improve our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:

W & D Candles
Email: Info@w.d.candles.net
Email: sales@w.d.candles.net
Facebook: WD Candles
Instagram: wdca.ndles22