Refund Policy

Return and Exchange Policy:

At W & D Candles, each candle is hand-poured with love and care. We take great pride in our products and want you to love them as much as we do! Please take a moment to read our policy below: 

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All Sales are Final

Due to the nature of our products, we are unable to offer returns or refunds for change of mind. Please choose carefully when placing your order. 

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Damaged or Faulty Items 

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at info@w.d.candles.net  

To be eligible for a replacement, please provide:

- A photo of the item

- A photo of the packaging

- Your order number

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We will happily replace any item that arrives damaged or faulty due to transit or production issues.

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Exchanges

We do not offer exchanges for change of scent or accidental orders, as each candle is made to order in small batches.​